Below are some of the most common questions people ask about EcoSend. If you don’t see your query, please get in touch with our customer support team.

EcoSend ✉️

What Is EcoSend?

EcoSend is an email marketing platform for climate-conscious businesses. It provides all the functionality you need to send email campaigns and email newsletters but at a reduced cost to the planet.

How Is EcoSend Different From Other Email Marketing Platforms?

EcoSend’s servers are powered by renewable energy sources and we plant trees on behalf of our customers.

Similar to green web hosting, our sustainable email marketing platform looks to combat those hidden carbon emissions generated by your business through its digital activity that we just don’t think about.

Once a month, our team also takes part in CSR activities to ensure we give back to our local communities. Therefore, we look to be different to the likes of Mailchimp or Hubspot in all the right ways!

Is Email Marketing Really A Big Environmental Issue?

All of our digital activity needs compute power. In fact, it's estimated that 4% of global greenhouse emissions are caused by digital technologies — that's more than the entire waste industry.

Email is one of the most popular internet-based activities, with over 340 billion emails sent every day.

While it's hard to precisely measure the carbon footprint of a single email, some of the smartest minds on climate estimate that an email's footprint can be anything from 0.03g to a whopping 26g.

The climate crisis is real, and our digital activities have a big part to play. So we are doing everything we can to tackle it. By channelling a portion of our revenue and our team efforts to environmental causes, the net result of our existence will be much more positive than not fighting for this cause at all.

Does EcoSend Have Customer Service?

Yes! We want to make your journey of switching to or using EcoSend as smooth as possible, and that can’t happen without 5 star customer service.

We’re available to chat during GMT business hours (UK).

We also have a Support section packed full of helpful guides on using EcoSend to find a quick answer to your query.

Where Is EcoSend Based?

EcoSend is the product of GoSquared which is based in London, UK.

Are There Any Reviews Of EcoSend?

We have a Case Studies page where you can meet our customers and find out how EcoSend solved various challenges within their business.

If you’re an existing EcoSend customer and would be kind enough to share a review for our page, we would appreciate your contribution!

Plans & Pricing 💰

How Much Does EcoSend Cost?

EcoSend plans start at $29 per month. The total cost of your plan will depend on the capabilities you need. If you need large scale email marketing capabilities, we can run through your needs on a demo call to be able to give you a custom quote.

Does EcoSend Cost More?

You may find a "cheaper" email sending platform out there. Please, go ahead and use them if budget is your primary concern.

Our goal is not to be the cheapest. Our goal is to be the best — the best for the planet, the most sophisticated and the easiest to use. If you like the sound of that, we'd love to chat.

Can I Scale My Plan?

Absolutely! We know that as a business, it’s important you can scale your growth marketing tools if needed. As an EcoSend customer, you can reach out to us at any time if you need to make changes to your plan.

How Do I Choose The Right Email Marketing Plan For My Needs?

The best tip we can give is to look at the features provided. At EcoSend, you’ll benefit from tools such as segmentation, email marketing automation, drag and drop template builders, scheduled sending and more. Plus, your emails will be sent from our climate-friendly servers. If those kinds of features appeal, EcoSend could be a great fit for your business!

Why Is EcoSend Billed In Dollars Not GBP? Can I Pay In GBP?

Eco-friendly email marketing is something we want to offer on a global scale, meaning USD is the most convenient currency for us to display our pricing in. However, you absolutely can pay in your local currency including GBP.

Does EcoSend Have A Free Trial?

Yes, EcoSend has a free 7 day trial.

Tools & Features 🛠️

What Features Does EcoSend Provide?

EcoSend provides comprehensive features that allow email marketers to succeed. Head over to our Plans page where we run through our features including automation, segmentation, email composition tools and additional business support.

Can You Match The Feature Set Of My Current Email Software?

You name it, we're sure we can do it. If you have a specific feature or requirement, just let us know. EcoSend is always evolving with the needs of our customers, and we take every request seriously.

If you're moving from MailChimp, we have a handy migration assistant to switch over your contacts, lists, tags, and emails in just a few clicks.

Can I Design Responsive Emails Using EcoSend?

Yes! With an increasing number of users now accessing the internet on mobile devices, it has never been more important for your marketing campaigns to be responsive. With EcoSend your email templates or other types of email messages are responsive as standard.

Is EcoSend GDPR Compliant?

Yes. EcoSend is fully compliant with all GDPR and data protection laws.

Can I Access Analytics Data About My Email Campaigns Using EcoSend?

You certainly can. We have developed our own analytics tool called ‘Insights’ which you will find within the EcoSend dashboard. Here, you can monitor the performance of your campaigns including the likes of open rates, bounce rates, click-through rates and similar metrics of interest.

What Are Some EcoSend Integrations?

EcoSend can be integrated with some of your favourite tools including Blockspring, Cyfe, Ensighten, Gasket, Geckoboard, Google Data Studio, Google Tag Manager, Klipfolio, Segment, Slack, Webflow, WHMCS and Wordpress.

Don’t see your chosen tool above? We might still be a match! Drop us a message to chat further.

Migration 📦

Is Migration To EcoSend Difficult?

We have made the migration process as simple as possible, since you have better things to do as a business owner or marketer, right? Our customer support team also offers a free migration service if you need it.

Will It Take Ages To Migrate From My Current Tool?

Almost every customer we have today raised this when coming on board!

Our experienced team of marketing, engineering and design experts are here to help you not only migrate, but also achieve the goals you've wanted to get around to for months.

We'll get you set up and migrated entirely for free — it's all part of the service.

I Am Looking To Switch From Another Email Provider, Can I Talk About My Business Needs With You First?

Definitely! We have conversations exactly like this regularly with businesses looking to switch from the likes of Mailchimp or ActiveCampaign. Grab your questions (and a nice cup of tea!) and we can chat further over a demo call.