Handbook

Our handbook brings together the policies that define how we operate, build product, and choose who we work with. We publish them openly because we believe the way a company works should be as transparent as the product it ships.

Core principles

How we run a secure, sustainable, and climate-conscious business.

• Sustainability — How we make email a force for good. Our approach to running a climate-conscious business.
• Security — How we protect your data. Our security practices, compliance, and data protection commitments.
• Deliverability — Your emails must get to your contacts. Here's what we do to make sure that happens.

Policies

The principles and commitments that guide who we work with and how we build.

• Ethical Policy — Who we work with. We apply strict principles on the types of organisations we provide service to.
• AI Policy — How we use AI. Our principles for artificial intelligence, transparency, and human oversight.

Looking for something else?

You might also want to read our Terms of Service and Privacy Policy, or take a look in our support docs.

Still searching? You can contact us at any time.