Welcome to EcoSend Support

Everything you need to get set-up for success with EcoSend.

Search support docs…

Getting Started

Add your own domain name to EcoSend
Add your own domain name to EcoSend
Add your own domain name to EcoSend

Add your email domain

Add your email domain

How to send emails from your own email address.

Upload your contacts to EcoSend
Upload your contacts to EcoSend
Upload your contacts to EcoSend

Upload your contacts

Upload your contacts

Add your user-base into EcoSend in seconds via our CSV Importer.

Send email with EcoSend
Send email with EcoSend
Send email with EcoSend

Send your first email campaign

Send your first email campaign

Get ready to send your first EcoSend Broadcast.


I’ve found migrating over to EcoSend to be incredibly straightforward. Within my first week I had already uploaded my contacts, added my lead capture Forms, set-up my email Campaigns, and even sent out my first Newsletter!”

Claudia Guerreiro

Digital Marketing Consultant

Next Steps

Illustration of EcoSend Forms
Illustration of EcoSend Forms
Illustration of EcoSend Forms

Install EcoSend Forms

Install EcoSend Forms

The entry-point to your Marketing funnel, use EcoSend Forms to turn your visitors into customers.

Illustration of EcoSend for centralising behavioural user data for targeted markeing campaigns
Illustration of EcoSend for centralising behavioural user data for targeted markeing campaigns
Illustration of EcoSend for centralising behavioural user data for targeted markeing campaigns

Integrate your data

Integrate your data

Track user data in real-time and update properties via the EcoSend API.

EcoSend for marketing automation
EcoSend for marketing automation
EcoSend for marketing automation

Activate Automations

Activate Automations

Combine in-app, email, and behaviour triggers to send the right message, to the right person, at the right time.

"I was delighted with the onboarding process. Within my first few sessions, we’d already imported our contacts via the EcoSend API, verified our email domain, and connected our web forms. That meant we were all set for our Marketing Team to send out our first climate-conscious Newsletter and start planting trees!"

Elliot Finch

Head of Technology at Investment Quorum

General Settings

Settings & Billing
Settings & Billing
Settings & Billing

EcoSend Settings & Billing

EcoSend Settings & Billing

How to manage your EcoSend account, update your Settings, and access your Billing Area.

EcoSend Insights Dashboard

EcoSend Insights Dashboard

Your one-stop destination for understanding the performance of your email marketing.

Segmenting Users in EcoSend Contacts

Segmenting Users in EcoSend Contacts

Group your contacts according to characteristic and message or platform behaviour

Where does EcoSend plant my trees?

Where does EcoSend plant my trees?

Everything you need to know about EcoSend's partnership with Treeapp!

Email Authentication
Email Authentication
Email Authentication

Essential Email Authentication Protocols

Essential Email Authentication Protocols

Safeguard your domain from email spoofing and phishing.

Subscription Preferences
Subscription Preferences
Subscription Preferences

Unsubcribes and Resubscribes

Unsubcribes and Resubscribes

How EcoSend manages User Subscription Preferences.

Migrate from Mailchimp
Migrate from Mailchimp
Migrate from Mailchimp

Migrate Contacts from Intuit Mailchimp

Migrate Contacts from Intuit Mailchimp

Upload Mailchimp contacts including their subscription preferences & custom tags.